Three books in one! We’ve combined our most popular Lean & Six Sigma Memory Joggers into one 6″x9″ book for ease-of-use and portability. Same valuable content with slightly larger type. This convenient and easy-to-use book is an excellent all-in-one reference for your Lean & Six Sigma projects.

Contains complete versions of:

• The Lean Enterprise Memory Jogger
• The Six Sigma Memory Jogger II
• The Black Belt Memory Jogger

Dramatically improve your productivity, quality, and planning with the 2018 revision of this highly successful pocket guide of basic and advanced quality tools, a problem-solving model, and improvement team guidelines. Learn from the many examples from other organizations with problems similar to yours, making it easier for everyone to understand and apply the tools.

Critical tools are explained with detailed graphics and easy-to-understand text and icons to describe what the tools are, why they’re used, and how to use them. This pocket guide includes case studies of today’s fortune 100 companies succeeding with these tools. Uses real-life examples with problems similar to yours, making them easy to understand and apply.

Zing Wear case study (Written by Lisa Boisvert, BC Learning.com and Reviewed by David Shields, Walmart Inc.)

Estudo de caso do histórico do modelo de 7 etapas

Story-boarding case study of the 7-step model Team guidelines, a tool selector chart and a quick tool finder.

This new revision adds further clarification and extra examples to some of the tools and brings the look and feel of this original Memory Jogger up to date with its peers. The seven classic continuous improvement tools are explained in easy to understand terms, with worked examples in each case. Other additional tools to help with team work and problem solving are included in the same easy to understand format. Together they make up an excellent set of continuous improvement tools for problem solving at all levels.

Help everyone in your organization improve daily the procedures, systems, quality, costs, and yields related to their jobs. With more than five million sold, The Memory Jogger is the perfect way to involve every member of your organization in continuous improvement and quality achievements.

• Provide your teams with practical instructions on the classic continuous improvement tools
• Learn from many examples of problem-solving techniques
• Involve everyone in your organization using a convenient and easy-to-use reference tool book

Organizations realize that their most important asset in achieving success is their people. Performance Management is a pocket guide for attracting, developing, and retaining talented employees. New features include: - Newly added chapter on developing a performance plan that gains employee's commitment - Many new real-world performance management examples from government, manufacturing, service, and health care - Detailed steps for applying each phase of performance management - Additional competency model specifically for leaders in a Lean organization - This guide provides supervisors, work groups, and human resource professionals with easy-to-use processes and forms for planning, appraising, and recognizing performance. Learn how to effectively set measurable goals, build competencies, coach and mentor, conduct performance appraisals and recognize accomplishments.

Easily understand and remember the tools and techniques of Lean Six Sigma (LSS) with this uncomplicated, illustrative, visual learning Memory Jogger from GOAL/QPC. This full color Memory Jogger is organized around the lean principles:

• Lean Six Sigma Introduction
• Problem Solving
• Define Value
• Observe the Entire Value Stream
• Make Value-Added Steps Flow
• Let Customers Pull
• Pursue Perfection

This second edition version 5 published in 2020 explains over 30 key LSS tools categorized by lean principle in the GOAL/QPC proven format of What is it? Why use it? How do I do it? with worked examples throughout the book. These tools include:

• Kaizen, PDCA, A3, Pareto, Fishbone, 5 Whys
• Value-added, Deadly Wastes, 3Ms

This valuable pocket guide opens your team members’ minds to the power of Six Sigma to close the value gap between you and your competitors… Increase your company’s profitability…strengthen your market position.

Easy-to-follow, step-by-step approach makes the Six Sigma process transparent to users. Speed bumps are identified and explained to aid immediate understanding. Text is enriched with diagrams, charts, and tables. Information is presented with instructor-type questions and bulleted responses that cut quickly to the core of every issue. Thoughtful tips throughout head off misunderstandings before they can take root. Examples and cases clarify complex concepts.

The book was brought up to date in 2018 with revision #6 which kept all of the original tools and page flow. Three new tools were added, Confidence Intervals, Risk Assessment and Management, and Value Stream Map (VSM), along with an acronyms list and index.

In today’s highly competitive market, there is an intense drive to ensure that an organization’s operations are as productive as possible. Become a “lean” organization free up of time and resources to focus on activities that matter most to the customer while improving the business bottom-line. The tools and methods outlined in this book originally optimized resources, streamlined operations, and eliminated waste in manufacturing. Experience, however, has shown that these methods are applicable everywhere.

Experience, however, shows that these methods are applicable everywhere.

The key to helping you achieve superior service levels, efficiently and effectively; while retaining desirable customers and attracting new ones. Industry has learned that traditional lean manufacturing approaches when applied to the service environment can have disastrous results. Service is not manufacturing! But service delivery does require associated resources of people, technology, methods, facilities, equipment, and so on, to be designed to meet the seemingly unpredictable demands of customers.

Stretch your organization’s creative thinking ability with The Creativity Tools Memory Jogger, and develop innovative solutions to today’s business problems. Brainstorming is just one of the 14 tools described in this practical guide to innovative thinking.

Other tools show you how to restate the problem so you can see it differently, generate new ideas, transfer knowledge from other areas, and identify all possible solutions to the problem.

Because innovation doesn’t happen in a vacuum, the book explains how to develop an environment that enhances creativity, and how to integrate the tools in your organizational improvement activities.

• Brainwriting 6-3-5 e Brainwriting Pool
• Idea Card Method
• Collective Notebook Method
• Classic Brainstorming and Imaginary Brainstorming
• Knowledge Mapping
• Mind Mapping
• Morphological Box
• Picture Associations and Biotechniques
• Problem Reformulation/Heuristic Redefinition

While the original GOAL/QPC Project Management Memory Jogger is your best source for projects at the individual or team level, The Advanced Project Management Memory Jogger is effective in assisting project management efforts at the organizational or strategic level. This book will expand the experienced project professional’s knowledge of the core concepts in project management, such as scheduling, risk, team building, communication and negotiation skills, and project control. It also introduces more specialized and/or advanced concepts, such as reviewing performance variances and indices, creating a project management office, and tracking earned value.

Benefits:

• Building a Project Management Infrastructure
• Managing Your Project and Program Portfolio
• Tailoring Project Management to Your Project
• Refining Your Project’s Scope
• Scheduling
• Managing Project Risk
• Controlling Project Progress
• Improving Team Communication

How do you deal with risk? Risk is everywhere…in your work, at home, and an ever-present factor in new ventures, financial investments, relationships, work projects, and all types of events…how do you decide whether the effort is worth the risk, or figure out how to minimize the risks?

This guide will help you deal with the potentially rocky road of opportunity and risk. It begins with a road map and a five-step plan for how to proceed, including the “rules of the road” such as key terms to know, pitfalls to avoid, and tips that will keep you moving toward your goals.

Key topics include:

• Leadership summary
• Establishing a risk culture
• Creating and managing the Risk Register
• SWOT Analysis, Delphi Technique, and other tools for identifying risks
• Probability & Impact Matrix, FMEA, Monte Carlo Analysis, and other tools for analyzing and evaluating risks
• Case study of a corporate merger

Construa a excelência multifuncional e alcance e sustente a excelência dos processos de negócios.

Build cross-functional excellence and achieve and sustain business process excellence. Process excellence has been the holy grail of performance improvement methodologies (TQM, BPR, ERP, Six Sigma, Lean, BPM, etc.) for more than two decades. Still few companies have been able to turn process performance into a competitive advantage…and even fewer have been able to sustain performance excellence for an extended period of time. How can your organization do better?

This pocket guide can be used to jog your memory about essential process mapping and analysis tools. Or it can be used to craft plans for enterprise process management and to establish process-based competitive strategies. The tools and techniques in The Process Management Memory Jogger will prove valuable to you and your organization for years to come.

Business process management isn’t a program or technology investment. It is a philosophy that incorporates and integrates proven techniques to deliver sustainable business improvements. No matter where your firm is in its journey, The Process Management Memory Jogger has tools you can use to:

• Clarify and focus on what is of value to the customer

Problem solving, as it’s covered in this book, is the systematic investigation of a process to identify the root cause of the gap, taking corrective action to eliminate the gap, and keep the problem from occurring in the future.

• Understand work as a process
• Identify important problems to work on
• Find the root cause
• Generate innovative solutions

Use these 7 step processes to solve organizational problems. Contains examples in health care and information technology. Includes new material on Failure Mode & Effects Analysis (FMEA), Scatter Diagram, A3 Charts, as well as a tool for verifying root causes. Teams have often learned about the tools apart from the context of a problem-solving situation. The 7-Step Model presented in this book provides this context. Provides teams with a step-by-step approach to problem solving, includes sub-steps with recommended tools for doing each of the 7 steps, and illustrates a case example that is introduced throughout each step and tool application.

With the renewed emphasis on Strategic Planning effectiveness, the need is greater than ever before for a strategic planning, deployment and audit system that can help to successfully lead an organization into a competitive future. The Hoshin Kanri methodology offers a means to focus an organization on what is critical for its future and to deploy those goals in such a way that the organization is aligned both vertically and horizontally in its effort to achieve success. It provides the visibility to track progress of the strategic plan strategies and projects so that leaders are able to respond to unexpected challenges and roadblocks as they arise. Hoshin Kanri is the key to driving Lean and Six Sigma initiatives across the organization.

These tools provide a detailed, step-by-step approach to implementing Hoshin Kanri in your organization. The process outlined in this Jogger represents the culmination of years of Hoshin evolution and learnings. In addition to this, it also contains a review of the pitfalls and temptations experienced by organizations that have implemented Hoshin.

Get organized so you can think more clearly;

1. set goals and priorities so you can stay focused on the right things
2. streamline processes so you can eliminate useless work
3. and use the right technology so you can finish work quicker!

Time management involves working on the right things (effectiveness) and doing them the best way (efficiency). Throughout this book, you will examine ways to improve how to get things done. Some changes will involve simple adjustments, while others will require more work upfront to lighten the load later on.

The solutions in this book have been tried and tested in the real world with busy people just like you. To make them work for you, you have to make the commitment to stop the vicious cycle you’re caught up in: the cycle of not having enough time because you’re always wasting it. You have to make the time and take the time to do this. You’ll get it all back and so much more! And unlike dieting or exercising, the results are immediate!

REDUCE COSTS AND IMPROVE VALUE THROUGH FUNCTION ANALYSIS How do you cut costs? And where? One of the most powerful tools you can use to answer those questions is value methodology, a systematic process that improves the value of a project by analyzing its functions. GOAL/QPC s Value Methodology Memory JoggerTM will show you how to apply this practice effectively in your organization. Value Methodology is unique compared to other practices, such as TQM, Lean Manufacturing, and Six Sigma, because analyzing functions and providing the highest value to the customer in a formal, step-by-step process are the foundations of Value Methodology. Function analysis, the multidisciplinary team approach, and the formal job plan make Value Methodology like no other management practice.

More organizations have increased the use of teams to improve processes and solve problems. Quality managers and organizational development specialists see the need for improving the ability of team members to function in team settings.

Specifically, organizations are assisting team members to reach the “perform” stage as quickly and effectively as possible. Maximize your teams’ potential with this pocket guide to help smooth out communication, productivity, and decision-making problems.

The Team Memory Jogger is a subset of material derived from the best selling Team Handbook. It covers topics, such as Preparing to be an Effective Team Member, Getting a Good Start, Getting Work Done in Teams, and Knowing When and How to End.

Team members learn the interpersonal skills and teamwork guidelines essential for productive teamwork. This Memory Jogger is designed for members of all types of teams: project teams, process improvement teams, self-directed teams, intact work teams, task forces, and many others. All the topics are examined from the viewpoint of what a team member can do—not what the team leader or a manager should do—to make teamwork more productive and successful.

Providing each of your team members with a copy of this Memory Jogger will ensure they know how they should best operate in teams. It will become a must have companion to help them through the inevitable ups and downs of working in a team and the invaluable experience and advice it contains will make each of them and their teams even more successful.

An important change in the 2015 revision of ISO 9001 is the need to establish a systematic approach to considering Risk-Based Thinking throughout the system and as an integrated part of the Quality Management System. This Memory Jogger addresses that ISO requirement head on with a collection of tried and tested practical tools to deploy Risk-Based Thinking immediately into your business. The recommended tools and processes will help identify and mitigate the current risks to your business, and provide you with a system to identify and mitigate risk in the longer term.

Escrito por profissionais experientes, este Memory Jogger é repleto de conselhos práticos e exemplos sobre como implementar o pensamento baseado no risco de uma forma que funcione para si e para o seu negócio. Cobre um processo e ferramentas para verificar o ambiente, integrando os requisitos das Partes Interessadas, avaliação de risco, análise de risco e integração total do conceito, desde a análise contextual até a monitorização do processo. Ele explica o valor e a aplicação de ferramentas como análise SWOT, análise das cinco forças de Porter, análise PESTLE, análise de campo de força, análise de duplo reverso, análise Bow Tie, FMEA e diagramas de tartaruga, num sistema integrado para implementar o pensamento baseado no risco no seu Sistema de Gestão da Qualidade.

If you simply want to understand what Lean is, what tools are in the Lean collection, and how to apply each of the tools, then this Memory Jogger is a must for you.

This pocket sized, spiral bound, Memory Jogger covers the key 25 Lean tools and topics ranging from the history and focus of Lean, through how to deploy Lean, to the why and how to apply each of the Lean tools. The tools are arranged in an easy to find alphabetical order. Each tool is broken down using the classic Memory Jogger questions of Why use it? What does it do? and How do I do it? There are tips and charts to explain the tools further so you should never be in any doubt as to the what, why, or how of any Lean tool. All you need to know about Lean and Lean tools in one small pocket book.

The Automotive IATF 16949:2016 Memory Jogger serves as the concise guidebook to the IATF 16949:2016 augmentations of the ISO 9001:2015 Standard. It is designed as a convenient and quick reference book to the specific automotive requirements in the Standard. Each requirement is covered in an easy to navigate and learn question format structure, “What is it?”, “How do I do it?”, “Tools and Techniques to achieve it”, “What documents you can use to prove it?”, “Questions to ensure you know it”, and “How can you fail at it?” to help manage the change, minimize the risk to the consumer, and integrate IATF 16949:2016 into the management system.

Not much has been written to describe how to make use of the IATF 16949:2016 standard and almost all of what has been written is written for the few people in an organization who are responsible for guiding the implementation effort. However, in the end, almost every member of the company will be affected by IATF 16949:2016 and while this Memory Jogger will be a big help to management and the individuals responsible for guiding the implementation effort, it will be an even bigger help in assisting with the education, training, and buy-in of the many members of the company that are relied upon for the day to day execution of the business. 

It goes without saying that all organizations should strive to inspire confidence in their customers with respect to their fundamental business relationships and interactions with them. When those relationships involve suppliers and OEMs, the drive to inspire customer confidence is even more critical.

This book serves as an introduction to the concepts of quality management systems (QMS), ISO, the process approach and the right purpose. As an introduction it avoids much of the detail and the discussion as to how an organization should implement systems and processes. Rather, it is meant to illuminate and illustrate the reasons that commitment to achieving the right purpose of systems and processes can pay rewarding dividends.

The book raises and discusses important concepts, such as:

• “Right Purpose” – What is it and why is it important?
• Inspiring customer confidence as an organizational strategy
• Elements of an effective Quality Assurance System
• From putting the “customer first” to “inspiring customer confidence”

O AS9100 D Memory Jogger é um guia de referência rápida, cheio de informações práticas para fornecer apenas o que precisa, quando precisa, para estabelecer, auditar, trabalhar e manter um Sistema de Gestão de Qualidade AS9100 (SGQ). Foi escrito intencionalmente num inglês simples e indexado por seção da norma para ajudá-lo a obter a resposta de que precisa no menor tempo possível.

The AS9100 D Memory Jogger is a quick reference guide, full of actionable information to give you only what you need, when you need it, for establishing, auditing, working in, and maintaining an AS9100 Quality Management System (QMS). It is intentionally written in plain English and indexed by section of the standard to help you get to the answer you need in the shortest time. The Memory Jogger is packed full of techniques, templates, and links to communicate the AS9100 standard in the language your organization will connect with, leading to quicker adoption and increased comprehension and buy in. It is specifically formatted using the GOAL/QPC exclusive framework to see each section from every angle including:

• Objective – To make sure you are focused on the most important things
• What it is? – A no-frills approach to understand what the AS9100 standard is asking you to do
• How to do it? – Step-by-step guidance on how to implement what the AS9100 standard is asking for
• Tools and Techniques to achieve it – A whole toolbox of options to achieve each element
• Documents to prove it – A list of audit verifiable evidence to prove that you did what was asked and that your QMS is performing effectively

Process Improvement Competitiveness in this current economy demands streamlined operations and a total organizational effort to more quickly improve bottom-line performance from shop floor to boardroom.

This book will explain what you need to know to transform your organization into a lean enterprise.

• Concepts and definitions you need to know
• Skills you need to develop
• Tools you need to use
• Steps you need to take

Provides practical tools and methods to:

• Reduce waste across the board
• Shorten cycle times
• Eliminate non-value-added activities
• Improve customer satisfaction
• Align business performance projects more closely with core objectives for maximum shareholder value.

And do it all at the lowest cost of operations!

Getting to the root cause of a problem is critical and The Root Cause Analysis Memory Jogger describes an easy to follow process and set of tools to do just that in an efficient and effective manner.

Getting to the root cause of a problem is critical and The Root Cause Analysis Memory Jogger describes an easy to follow process and set of tools to do just that in an efficient and effective manner. Root cause analysis (RCA) is an investigative process, with the primary goal of determining the underlying factor or factors that caused the problem. Problems start with the occurrence of a nonconformity or undesired event. This RCA process described in the Memory Jogger works to help understand what took place, why it happened, and how to prevent it from happening again. It can be used in virtually all problem-solving methodologies and it ensures the selected solutions will permanently reduce or totally eliminate the problem, rather than superficially address the symptoms.

The process starts with how to establish the team, the charter, and the problem statement. Then it details how to measure and collect the right data. This is followed by aligning the collected data with suspected root causes and then validating these causes. Addressing root causes, implementing solutions, and controlling future performance comes next. Two case studies are used throughout the book to enhance learning and at each major step in the process there is guidance on choosing the most appropriate tools.

Continuous improvement and striving for challenging goals is a common desire and even a necessity in most organizations. Nevertheless, it is hard to implement and even harder to sustain on a daily basis unless we make it a habit as habits actually direct a large part of our daily lives.

Practicing Toyota Kata helps to create a daily habit of continuous improvement and scientific thinking, which enables people to reach all types of challenging goals. It was developed by Mike Rother, based on his study of Toyota’s management approach. This Memory Jogger is based on Mike Rother’s findings published in Toyota Kata Culture (McGraw-Hill, 2017) and The Toyota Kata Practice Guide (McGraw-Hill, 2018).

The Toyota Kata Memory Jogger covers the four basic steps at the core of Toyota Kata. It explains how to get started using numerous Starter Kata and then covers the Improvement Kata and the Coaching Kata in detail. The final two chapters go into depth on how to develop into a better Coach and how to ask the right questions in the right way.

The Team Handbook is the foremost resource on teamwork for both leaders and team members. Having sold over 1,300,000 copies of the first editions, the third edition offers new tools and strategies to help teams work well together. This book is featured in The 100 Best Business Books of All Time by Jack Covert and Todd Sattersten. This updated best-selling, comprehensive resource book provides everything you need to create high performing teams.

The updated third edition, revision 2, published by GOAL/QPC in 2018, provides information on the context teams need to be successful. Organizations using teams to improve efficiency and better serve customers will find information on how to start and manage quality initiatives such as Six Sigma or Lean. New information on different types of teams, and new tools and strategies for leading change are covered as well. Several new tools have been added to help teams work well together: affinity diagrams, prioritization matrices, effort/impact grids, new planning tools, and additional information on effective presentations.

O Team Handbook 3ª Edição contém uma descrição do método de melhoria Six Sigma DMAIC e destaca os métodos e estratégias que são úteis no Lean.

If the question, “How can I design a process that is capable of delivering six sigma products and services?” keeps you awake at night, we have the answer that will let you rest easy.

Based on the Define-Measure-Analyze-Design-Verify (DMADV) model, This book guides you, step-by-step, through the process and clearly and concisely presents tools for: identifying the Voice of the Customer, prioritizing Critical to Quality Characteristics, and creating High-Level and Detailed Design Elements, assessing risks, testing designs and validating process capability.

Use this book both as a teaching tool and performance support aid, your team members will hit the ground running; map their next steps; use tollgate reviews to report progress; and document their project through storyboards. Portable, concise easy to read and packed with wisdom. Allows team members to know how they fit in and enables them to make a maximum contribution to the project team.

• Learn why you need Design for Six Sigma
• Overview of DMADV with an explanation of the differences between DMADV and DMAIC Six Sigma Methods
• Detailed tools and methods for performing each DMADV step

The content of The Lean Six Sigma Tools Memory Jogger is aligned with the ASQ Six Sigma Body of Knowledge, LSS 6001 – Lean & Six Sigma Black Belt Training International Standard and the IASSC (International Association for Six Sigma Certification) for which GOAL/QPC is designated as an Accredited Curriculum Provider.

The GOAL/QPC Lean Six Sigma Tools Memory Jogger is a breakthrough title for GOAL/QPC as it brings together the necessary tools and methodologies from the worlds of Six Sigma and Lean into one concise, easy to use, essential reference book. With over 120 tools this Memory Jogger is a must have for all in the Lean Six Sigma world, from the student on the way to their first certification to the experienced practitioner working Lean Six Sigma projects every day.

Organized alphabetically from Affinity Diagrams to Workload Balance, so that you can quickly find the tool you are looking for, this new pocket guide describes each of the 120+ tools and techniques using over 150 illustrations and the renowned GOAL/QPC format: Why use it? What does it do? and How do I do it? There are numerous examples and tips throughout the book. Comprehensive yet concise, it is written so that every topic and every page goes quickly to the critical point of interest.

Unlike a college novel, the PMMJ is a concise, no nonsense description of HOW project managers and teams can quickly and effectively plan and execute their projects. Aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide), there is a new section on consensus based decision making tools to help project teams.

• Expanded section on team dynamics, teamwork, and virtual teams. Easily identifiable tips for virtual teams are also interspersed throughout the book.
• Collaborative decision making tools and analysis for use with project teams for identification of issues, prioritization, and root cause identification (Affinity Diagram, ID, Prioritization Matrices).
• Project Communication and Procurement Plans
• Cross Cultural Teams
• Project Quality Plan
• Organizational Change Management
• Project Contingency
• Projects vs Operations

The CQM Quality Improvement Toolkit, which is comprised of nine manuals, is based on the work of professor Shoji Shiba, with contributions from hundreds of practitioners. Incorporate these tools in your organizations quality/continuous improvement programs, and build a solid foundation with a common language and well versed tools. For teams that need to solve complex organizational and business problems, the Seven-Steps Method Manual provides a structured approach to the Plan-Do-Check-Act cycle.

The CQM Quality Improvement Toolkit, which is comprised of nine manuals, is based on the work of professor Shoji Shiba, with contributions from hundreds of practitioners. Incorporate these tools in your organizations quality/continuous improvement programs, and build a solid foundation with a common language and well versed tools. If your organization needs a concise, repeatable approach to project planning, this invaluable manual is for you.

The CQM Quality Improvement Toolkit, which is comprised of nine manuals, is based on the work of professor Shoji Shiba, with contributions from hundreds of practitioners. Incorporate these tools in your organizations quality/continuous improvement programs, and build a solid foundation with a common language and well versed tools. Managing Teams addresses the dynamics of working in teams.

The CQM Quality Improvement Toolkit, which is comprised of nine manuals, is based on the work of professor Shoji Shiba, with contributions from hundreds of practitioners. Incorporate these tools in your organizations quality/continuous improvement programs, and build a solid foundation with a common language and well versed tools. Total participation in the improvement process is possible using the 7 Infrastructures Model.

The CQM Quality Improvement Toolkit, which is comprised of nine manuals, is based on the work of professor Shoji Shiba, with contributions from hundreds of practitioners. Incorporate these tools in your organizations quality/continuous improvement programs, and build a solid foundation with a common language and well versed tools.

This concise but information-packed book teaches a methodology for reducing large amounts of language data and identifying the data essential to ensuring your project’s success. This process helps teams focus on the most powerful or important data they need to successfully complete a project or solve a team problem.

The CQM Quality Improvement Toolkit, which is comprised of nine manuals, is based on the work of professor Shoji Shiba, with contributions from hundreds of practitioners. Incorporate these tools in your organizations quality/continuous improvement programs, and build a solid foundation with a common language and well versed tools. Decisively enhance your team’s effectiveness! The Language Processing Method helps groups and individuals explore a problem and understand how to use language as data.

The CQM Quality Improvement Toolkit, which is comprised of nine manuals, is based on the work of professor Shoji Shiba, with contributions from hundreds of practitioners. Incorporate these tools in your organizations quality/continuous improvement programs, and build a solid foundation with a common language and well versed tools. Recognized as a best-in-class methodology, concept engineering is most often practiced in manufacturing and service environments. This customer-centered process clarifies the “fuzzy front end” of the product development process, which precedes detailed design and implementation.

The CQM Quality Improvement Toolkit, which is comprised of nine manuals, is based on the work of professor Shoji Shiba, with contributions from hundreds of practitioners. Incorporate these tools in your organizations quality/continuous improvement programs, and build a solid foundation with a common language and well versed tools.

This step-by-step guide illustrates how to create and use tree diagrams. This helpful process enables leaders to encourage complete team involvement while setting objectives to accomplish a task. Included are facilitator guidelines, hints, and instructions for each stage of tree development.

The CQM Quality Improvement Toolkit, which is comprised of nine manuals, is based on the work of professor Shoji Shiba, with contributions from hundreds of practitioners. Incorporate these tools in your organizations quality/continuous improvement programs, and build a solid foundation with a common language and well versed tools. The quality improvement process has a significant impact on an integrated management system’s success. Diagnosing Teamwork Through the QI Story stresses the leadership role that executives must take in evaluating their organization’s quality improvement programs. Based on the experiences of actual practitioners, each chapter offers key diagnostic questions, describes common mistakes to avoid, and shows illustrations of various types of teamwork.